Plug the cordless base. I'm sorry to hear that you don't have a compatible wall socket installed in the home ready for your Quickstart installation. Will an engineer h. Phone line - 5 mins. The problem is t. The large Eurobell wall box is where you would connect. Even sitting in the room above the router, the WiFi was dreadful. Ignore all the options and don't press any. 18-03-2023 13:12 - edited 18-03-2023 13:13. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and SundayI don’t have the virgin media socket in my wall MU54. I called 0800 052 1734 and have arranged for a technician to come and fit a socket. . 1: Co-ax cable carrying live broadcast TV channels. Or you may be quicker than average! You won’t be involved the whole time. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. So whether it's technical issues, hub problems or you need support, we’ll help you with our. Please help. Solved: Previously, I had BT connection so I need a wall socket. . Joining in. Virgin Media; My Virgin Media. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Stay safe online. . The new fibre phone line is designed to work with the same phones as the old copper line. Stay safe. I was never asked if I had a wall box. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. . Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. Account - Mobile. Security matters. All forum topics; Previous topic; Next topic; 1 REPLY 1. Browse Virgin Media Virgin Media Community. Security matters. Browse Virgin Media Virgin Media Community. I'm here to share knowledge, I don't work for Virgin Media. This will not affect your broadband connection. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Browse. We would like to show you a description here but the site won’t allow us. Really basic information. i dont have the box on the wall that you need to plug it into - 5040054. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. I just received my self install kit yesterday but I don't seem to have a virgin media socket to plug it in to. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Unfortunately we don't use the Openreach master sockets as they are BT only. The second phone socket on the hub (TEL2) is for if you have a second phone line/number. If there are you can book an engineer online too. I don't work for Virgin Media. Reply. Manage Your Account. The other is marked TV, & this is used for TV & Broadband. Speed2: Seeker. All the apps will work, and you can watch your recordings - your mini box connects to the main box. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . 0 Kudos Reply. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Account - Mobile. Then unplug the power cable – keep these together. While doing that. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. It might though take from a couple of days to a week to then get the tech visit. Choose the best spot for your wifi hub. . If there is any old wiring or coaxial cable, this can be removed but possibly. But I don't have a splitter or any 'Virgin media socket'. 0 Kudos. What confuses some people is the push-on connector provided. on 05-04-2023 09:20. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Virgin Phone Switchover. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. My Virgin Media App. Stay safe online. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I'm a Very Insightful Person, I'm here to share knowledge. It has two outputs on the left of the wall box. I. 0 Kudos. I don't see a Virgin Media Wall Socket anywhere in the house. Superstar. Account - Mobile. It is possible to re-enable the existing sockets with this CV21 upgrade. Although, not quite sure why someone would have taken it off in the first place, but hey,. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. QuickStart, set up and connections. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Browse Virgin Media Virgin Media Community. 0 Kudos. Virgin Media want to replace cable to house in QuickStart, set up and connections Sunday; Book Engineer HELP! in. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Push fit the VM-supplied lead onto the socket. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?The VM box and the wiring is wired to the Virgin Media cable network which does not carry a terrestrial TV signal. Tudor. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. See where this Helpful. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. I really want to sign up now before I move into. . Stay safe online. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. on 21-08-2023 20:36. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Security matters. . Thank you. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Chatter and natter. The agent said I’ll need an eng. Very poor advice. Connect the Hub’s power cable with the blue tab. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. So yes, following many takeovers, this is now your Virgin Media connection. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. I was never asked if I had a wall box. . The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. When I proceeded to set up my Hub 3 I quickly realised that. Networking and WiFi. The wall socket is - 5109379. Manage Your Account. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. Getting started & FAQ. #5. Browse Virgin Media Virgin. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 18-05-2022 19:55. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. A master socket is the main socket for the phone line in your home, not an extension socket. Solved: Hi, I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall - 4940188I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. The problem is the Hub is in my Study and the - 4964746. Go to Account settings, then Account details b. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community What confuses some people is the push-on connector provided. QuickStart, set up and connections. However the issue I have is that I don't know if the home I am moving into has a virgin media socket in the house or if this would need to be set up. I have been given other details for the account such as the account number/area code and. . Can I have engineer visit and setup it? If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. A new secure password will be generated for you. Go to virginmedia. Make the call to the Virgin automated number. Virgin Media; My Virgin Media; Shop; Help;. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. There are two outputs from here (the two connectors that are close together on the white box). Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Stay safe online. Is the socket broken? I can't see another photo like this one from searching. That looks like a Sky dish cable. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. 06-09-2023 15:45 - edited 06-09-2023 15:46. . If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. How do I book an engineer to come out - 5345632. We've taken the front of the box off and inside there is an isolator but nothing else. 0. Sign in to My Virgin Media a. The Hub and your home phone can’t be placed near each other. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Hey there, just got my 3. Account - Mobile. Account - Cable. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. There were many cable companies that originally built the networks in the early 1990s. But. Wall socket. You’ll need an adapter to get your fibre landline service up and running. Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in - 5318441. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Welcome to the community forums. It blamed a “technical glitch” and has offered £90 for the. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 0 Kudos Reply. The block box on second picture is an amplifier for terrestrial TV. Stay safe online. I'm here to share knowledge, I don't work for Virgin Media. Solved: Hello, ive tried calling and cant get through to book and engineer. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Mobile Your Account. My wall socket doesn't have o ly one connector,instead it has 2 cables going out - 4932520I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. on 03-08-2020 18:05. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. . I have also checked outside and there is no box either on my property or on my boundary wall. We have the quickstart pack but sadly cannot get broadband set up and working. Broadband and TV deals. The easiest way is to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It is not functional with one line/number (which works on TEL1 by default). Solved: I have been told to connect the adaptor to my hub and the other end to my phone. I have signed up as a new user for Virgin Fibre. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. But. Manage Your Account. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Hi , Thank you for getting back to me via private message. Once a SIM card is inserted it operates like a mobile broadband router. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Account - Mobile. The Hub would need to have an ethernet cable run from this switch to an ethernet port on the Hub. Turn on and get connected. If you used to have VM's broadband then there is a coaxial cable to which the VM hub was connected to, and you had an Ethernet cable connecting the YouView box to the hub. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Like the TV cable we have too. Step 1 Disconnect the old TV box Switch the power off at the socket, where the existing TV box is plugged in. QuickStart, set up and connections. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Check service status. We would like to show you a description here but the site won’t allow us. 1: Co-ax cable carrying live broadcast TV channels. Getting started & FAQ. Browse Virgin Media. Chatter and natter. However, I have not received any emails re. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). I can only find the TV socket. You’ll also find straightforward tests that’ll check for faults on your own phone line. If I couldn't get the proper wall socket, the internet is not going to be set up su. Wall Socket. 4. Quickstart is the quickest and easiest way to setup our services. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). VM BB TV Landline. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Explain what needs to be done and book an engineer visit. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. TV on the go. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I can see this is a common problem, and the answer is a technician visit. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. B&Q are running low on these however. Security matters. Bits and bytes. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. on 01-12-2022 11:22. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. 58 minutes ago. You can also visit our page on how to book an engineer to learn more. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. You need an aerial and an RF feed from it. A master socket is the main socket for the phone line in your home, not an extension socket. We have the quickstart pack but sadly cannot get broadband set up and working. If you can get Quickstart, you can choose one of two delivery options. The hub got delivered on time as promised. Turn on and start the Box. Security matters. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). on 08-01-2023 20:46. Options. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Virgin Media don’t do any Fibre connections to inside the house. on 17-12-2022 10:39. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. on 22-10-2022 20:58. There is a cable on the right of the box coming from the outside. The house is a new build, there's no lead in the paint, no aquarium or anything like that. TV box - 15 mins. All the cabling is the property of Virgin Media and must not be touched. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Stay safe online. I don't seem to have a virgin media socket. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Networking and WiFi. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Virgin Media; My Virgin Media;. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile… PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. The cable fits in the socket shown in the image attached. 3 5 comments Best Add a Comment LayerTough • 1 yr. Awful first impressions of Virgin Media. . 3: HDMI to your TV. Reply. If it is a loose cable only, you will need one of these to connect the Quickstart cable. If your not a virgin media customer then nothing. Well I can't seem to find anything like that and the closest thing I can find is a. I received a Quickstart kit, but I don't have the Virgin Media socket. Sorry to hear you don't have a VM wall socket. Joining in Options. Don’t have virgin media wall socket. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Ultrafast Broadband. 00. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). I have tried them all with the cable, but they do not work. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. If you can't see anything obvious go. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Broadband Deals. com Options. You’ll also find straightforward tests that’ll check for faults on your own phone line. . 0. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. Entertain me; Broadband Deals. The Hub and your home phone can’t be placed near each other. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. Manage Your Account. But I have the wrong wall socket to connect. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. If it’s damaged or not working correctly, it could be causing. Manage Your Account. I’ve got. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. QuickStart, set up and connections. You may need to use the. Hi folks looking for a little help from someone in the know. A RJ45 connector to BT socket would not be the right connection unfortunately. The phone number doesn't connect you. I have only got one rectangular shaped white socket (Shown. Stay safe online. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. i don’t have a virgin media wall socket. What should I do? - 5414930 Virgin Media Wall Socket. How do i book an engineer? Do i have to book one? - 5147036. #12. Call the Pre-installation and delivery team on 0800 052 1734. 8 KB. I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199 New Install Assistance. Explain what needs to be done and book an engineer visit. Just joined. Like the TV cable we have too. The wall socket I have within my home does not appear to be working. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Account - Mobile. My Virgin Media App. Post up some photos of the connection boxes. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . All the wall sockets I can see are for BT. My Virgin Media App. Learn more. Solved: I have a new self starter kit and the VM wall socket does not fit my new cables. This promotion means you won’t pay the usual setup fee of £35. Browse Virgin Media Virgin Media Community. Or r. on 03-08-2020 18:05. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). Let us know if you'd like to go ahead with that. Switch on your TV, then using your own TV remote press the Input, AV or Source button. You have the required socket which is in photo 3 (the one high up on the wall). Broadband and TV deals.